Privacy Policy

In order to provide our service Phinder Ltd requires collecting and using your information. The purpose of this Privacy Notice is to inform you, as a visitor, what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone and how you can delete your information.

General Statement

Phinder Ltd hereinafter referred to as Phinder wants to make your visit and use of the website as secure, enjoyable and pleasant as possible. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Phinder website, app(s) and or services, and or speaking to us over the telephone or leaving a voice mail, you consent to the collection, storage and processing of your personal information as stated in this policy.

By using this website, you signify your agreement to the contents of this Privacy Notice. If you do not agree to this Privacy Notice, please do not use this website. Phinder reserves the right, at its discretion, to update or revise this Privacy Notice. Please check this Privacy Notice for changes. Your continued use of this website following the posting of any changes to this Privacy Notice constitutes acceptance of those changes.

Phinder is committed to protecting the privacy of our customers, clients and partners. Phinder uses strict guidelines, policies and procedures to ensure that Customer’s and Finder’s (as defined in the Terms and Conditions page) information stays confidential and secure on our database.

What kinds of information do we collect & how we will use this information?

When creating your Phinder account we will ask for your name, email and contact number as the mandatory fields. Phinder will also collect the list of items that you are activating on www.phinder.co.uk such as the item name (examples cell phone), details of the item, photo and notes or warranty information that you may enter in your profile. With this information Phinder will contact you:

  • When a lost item has been found.
  • For membership status and renewal reminder.
  • For reminders to verify and update contact information.
  • For updates to our services, Terms and Conditions of use or privacy notice.

The following reasons above are all considered transactional emails. If you chose to never be contacted by Phinder again you must login at www.phinder.co.uk and DELETE your Phinder account. Please note once you delete your account all your information and Phinder recovery tags will be deleted from our server.

Occasionally, Phinder may wish to contact you about its products & services including special offers or news about the company. These communications are considered marketing emails.

If you wish to receive marketing information at this time but change your mind later, you will have the option to have your name removed from mailing lists by clicking on the unsubscribe link in the email or contacting Phinder via our contact us page.

All communication from Phinder including but not limited to: emails, texts, phone calls, website, social media pages, marketing materials, online orders etc. will be in the English language. Best efforts will be made to have communications translated in to other languages when possible. If there are any questions or if you need something specifically translated please contact Phinder and we will do our best to have our communication translated to your language.

Finder's details

By entering the Finder’s details on the www.phinder.co.uk website or allowing our call centre to do so, the Finder agrees to allow Phinder’s call centre and its shipping logistics partners to use the Finder’s information to assist in the recovery of a found item or pet, and to facilitate the return of this item to its rightful owner. As a part of our service, the Finder may be asked for their consent to allow the Finder’s details to be disclosed to the registered owner of the item.

Owner’s name, number, email and address will be shared with shipping parties when Phinder is shipping back a lost item back to the owner.

We use the information we have to verify accounts and activity, detect and prevent spam and other bad experiences, maintain the integrity of our services, and promote safety and security.

Please note: You as the customer are responsible to keep your contact information (especially email address) up to date with Phinder, failure to do so may result in Phinder recovery agents not being able to contact you concerning a recovery.

How is this information shared?

In activating Phinder products, our Customers have imparted their trust in us. Accordingly, we have taken every reasonable security precaution necessary to assure that this trust continues to be earned.

We will use or disclose a client's personal information only for the purpose for which it was collected, namely to facilitate the safe return of that client's lost valuable item, unless otherwise communicated to the User.

We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy. Phinder may share part of the Customer’s contact information (such as name, email, contact number, address or survey information etc.) with companies or organisations from which the Customer has purchased or received a Phinder product from. No financial information will ever be shared. All non-affiliated companies that act on our behalf and receive Customer information from us are obligated to keep the information we provide to them confidential, and to use the Customer information we share only to provide services from their company. No credit card information is saved in our database and thus nothing will ever be transmitted to anyone at any time. The Customer may be prompted to fill out a survey questionnaire, the results of which are shared with the company that had given or sold the Customer the Phinder product. The company may use this information to contact the Customer at a later date.

If you wish to have your information removed from our list of shared Customer information, please email us with the subject title “remove” or send a request in writing to: 20-22 Wenlock Road, London, N1 7GU

Your request will be processed and you will be notified within 48 hours.

Phinder will never disclose personal information about the finder or owner to each other. Both parties may agree upon situations in which they don’t mind or wish to meet each other to facilitate the return of a found item, however, this will be outside of Phinder’s process protocols. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.

Phinder may disclose your personal information as required or permitted by law to local authorities if requested.

How can I manage information about me?

We provide you with the ability to access, rectify and erase your data. Simply login to your Phinder account and modify any information you wish or delete your Phinder account.

We store data until it is no longer necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

When you delete your Phinder account, we delete all your account details including any activated tags and their descriptions or information such as their photos and notes, you won't be able to recover that information later. To delete your account at any time, please login to your Phinder account and click delete my account.

How do we respond to legal requests or prevent harm?

We access, preserve and share your information with regulators, law enforcement or others:

In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognised standards.

When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorised use of the Products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our Products.

Data Security & Integrity

Phinder takes every precaution to protect the User's information.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our own dedicated secure servers hosted in ICO compliant data hosting facilities.

We take the security of your personal data very seriously. In particular we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your personal data. We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via non-secured email. Although no system is currently 100% immune from external attack, Phinder has taken commercially reasonable measures to prevent the unauthorised access and improper use of your personal information.

All consumer transactions and purchases on our website are secured using a SSL Digital Certificate. This ensures that all transactions and purchases Phinder clients send to us via the World Wide Web will be encrypted. SSL technology encrypts online information.

Credit Card Information:

Phinder does not store any credit card details in any of our databases. All online payments are handled through PayPal Inc (www.Paypal.com). We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies.

Internal Database Access:

Our registration database is a restricted access zone strictly limited only to individuals who have fulfilled internal security checks. Strict guidelines and password policies are implemented for all restricted access zones. Almost all private Customer information is entered by our customers themselves or by a call centre agent upon the request of the customer.

Customers that are involved with anything fraud related may also be removed. Please see our Conditions of Use for more information.

Shipping agents

Our call and recovery staff has limited access to our internal database. Access to this database is only permitted at the request of a client or to determine the owner of lost items. Strict password policies & 2 step authentication are implemented to ensure stronger security. Phinder and its staff will do their best to help contact the owner with the information entered in the customer’s account. When attempting to contact you as part of providing service, we will use the means of contact pertaining to your membership type and the profile information you provided. Contacting you is on a best efforts only basis and we are not liable for situations which arise because you did not receive notifications, whether that’s due to our performance, a third parties or your own. We strongly encourage you to add the Phinder domain as part of your whitelist or safe list in your email software. Whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet or interact with another person (ie: owner, finder) outside of Phinder process protocols, you do so at your own risk. Please exercise appropriate measures to protect your security, safety and confidentiality at all times. Phinder takes no responsibility when finders and owners are in contact with each other. You may contact Phinder to help assist you recover your lost item during that time if you do not wish to communicate with the finder/owner.

Links to Third Party websites

The Phinder website(s) may include links to third party websites. We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its privacy policy and conditions of use. These documents will govern your rights and obligations when using the relevant third party website.

Special Attention to Children:

Phinder takes special care to protect the safety and privacy of young people using this website. Phinder does not specifically collect information about children. If you are under the age of 18 you are not permitted to create an account with Phinder. It is the customers responsibility to check and update their accurate information in their online account profile. If for some reason we have incorrect or inaccurate information about you, this can be updated by logging into your account at www.phinder.co.uk; from there you can make any necessary changes. This can also be done by calling us at 020 3355 9972 Monday to Friday from 9am to 5pm GMT.

Changes to the Privacy Notice:

Phinder reserves the right to update our Privacy Notice, we will post those changes here. Please refer to this page on a continual basis. Please see Conditions of Use for further information.

Revised: December 30th, 2020